Privacy Policy
It is Misericordia Home’s (“Misericordia”, “we”, “us”, or “our”) policy to respect and protect the privacy of our website users (“users” or “you”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard personal information when you visit our website (the “Site”), make a donation, make a purchase, or otherwise interact with our programs, services, and communications (collectively, the “Services”).
By using our Site or Services, you agree to the terms of this Policy.
Information We Collect
Information You Provide Voluntarily
We collect personal information that you choose to provide, including when you:
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Make a donation or contribution
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Sign up for newsletters or updates
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Register for events or volunteer opportunities
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Contact us or request information
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Participate in campaigns, surveys, or programs
Personal information may include:
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Name
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Email address
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Mailing address
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Phone number
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Donation amount and transaction details
Payment Information
Donations made through our Site are processed by third-party payment processors. We do not store full credit card numbers or banking details on our servers.
Information Automatically Collected
When you visit or use our Site, we automatically collect certain information, including:
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IP address
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Browser and device type
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Operating system
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Pages viewed and time spent on the Site
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Referring URLs
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Approximate geographic location
This information helps us maintain Site security, understand how our Site is used, and improve our outreach and fundraising efforts.
Use of Cookies
Certain sections of Misericordia’s website may use “cookies” to store user information. A cookie is a small string of text that a website can send to your browser that is intended to enhance your visit. In general, cookies can securely store a user’s ID and password specific to that website, personalize home pages, identify which parts of a website have been visited, or keep track of selections in a form or shopping cart. A cookie does not retrieve data from your hard drive, pass on computer viruses, or capture your email address.
Cookies helps Misericordia understand which parts of the website are the most popular, where users are going, and how much time is spent there. Misericordia may use cookies to study traffic patterns on the website so suitable improvements to the website can be made and provide users with better user experience. Cookies are not designed to provide Misericordia with any information unrelated to the website. One’s browser, however, does automatically provide the type of computer and operating system a user is using.
Cookies Consent
We use cookies and similar technologies to provide a better user experience, personalize content, and analyze site traffic. You can manage your preferences or accept all cookies to continue.
How We Use Your Information
We use personal information for nonprofit and operational purposes, including:
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Processing donations and issuing receipts
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Acknowledging contributions and expressing gratitude
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Communicating about our mission, programs, and impact
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Responding to inquiries and support requests
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Managing events, volunteers, and campaigns
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Improving our fundraising and outreach efforts
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Maintaining Site security and preventing fraud
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Complying with legal, tax, and regulatory obligations
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption for sensitive transactions. However, no online transmission is completely secure, and we cannot guarantee absolute security.
Our Site may link to third-party websites. We are not responsible for the privacy practices or content of those sites.
Data Retention
Misericordia will retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, and support operational requirements. After the applicable retention period, personal information will be securely deleted or anonymized using industry-standard methods. Retention schedules will be documented and reviewed annually to ensure compliance with applicable laws.
Depending on the jurisdiction in which you reside, you may have certain rights regarding the data that you share with us. These may include:
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Right to be informed whether or not we are processing your personal data
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Right to access your personal data
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Right to correct inaccuracies in your personal data
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Right to request deletion of your personal data
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Right to obtain a copy of the personal data you previously shared with us
To the extent that one or more of these rights is required in the jurisdiction in which you reside, and that you wish to exercise one or more of these rights, please reach out to our team at privacy@misericordia.com.
Sharing of Information
We respect donor and customer confidentiality. We do not sell, rent, or trade donor or supporter personal information.
We may share personal information only in limited circumstances, including:
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Service Providers: Trusted vendors that support our operations (such as donation processing, email distribution, database management, or website hosting) under confidentiality agreements
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Legal and Regulatory Compliance: When required by law, court order, or government authority
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Protection of Rights: To prevent fraud, security threats, or misuse of our Services
Mobile opt-in data and donor information are never shared for third-party marketing purposes.
SMS Messaging
By providing your mobile phone number to us when you donate or otherwise communicate with us, you are voluntarily opting in to receive mobile messages from Misericordia at the mobile phone number associated with your opt-in. You agree that any mobile number you provide to us is a valid mobile phone number of which you are the authorized user. If you change your mobile phone number or are no longer the owner or authorized user of the mobile number, you agree to promptly notify us at email privacy@misericordia.com.
You can opt out of receiving SMS messages at any time by replying STOP to any text you receive from us. After you send STOP, you will receive one final message confirming your opt-out status. No further messages will be sent unless you re-enroll.
Email Communications
You may opt out of non-essential email communications at any time by using the unsubscribe link in our emails or contacting us directly. Transactional or legally required communications may still be sent.
Children’s Policy
We do not collect any information from anyone under 13 years of age. Our Website, products and services are all directed to people who are at least 13 years old or older.
Restrictions on Use of Materials
This website is owned and operated by Misericordia. No material from this website or any website owned, operated, licensed, or controlled by Misericordia may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without written permission from Misericordia. Please contact privacy@misericordia.com with any questions.
Acceptance of Terms of Use & Privacy Policy
Misericordia reserves the right to change this Policy without notice. Any changes to this Policy will be posted to this page as soon as reasonably possible. Use of the Misericordia website constitutes consent and acceptance to any Terms of Use & Privacy Policy then in effect.
Limitation of Liability
You agree that you will hold harmless Misericordia and its officers, directors, employees, and volunteers from all claims arising out of or related to your access or use of, or your inability to access or use this Site or the information contained in this Site or other websites to which it is linked. This includes, but is not limited to, information or materials viewed or downloaded from this Site or another website to which it is linked that appear to you or are construed by you to be obscene, offensive, defamatory, or that infringe upon your intellectual property rights. In no event will Misericordia, its officers, directors, employees, volunteers, or the contributors of information to this Site be liable to you or any other third party for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.
Contact Us
If you have any questions or comments concerning Misericordia’s Privacy Policy, please contact us via email at privacy@misericordia.com or send a letter to:
Misericordia Home
6300 North Ridge Avenue
Chicago, IL 60660
At Misericordia, we try to ensure the security of all of our electronic communications such as email and our websites. If you receive any email that appears to be fraudulent or feel our website has been compromised in any way, please contact us immediately at privacy@misericordia.com to report this activity. Fraudulent activities will be reported to the proper authorities. Never release any personal or financial information via electronic communication unless you are certain it is secure, such as through our secure online donation page.
Last updated: December 31, 2025